In this guide
First establish what the response means
A freeholder may refuse outright, seek a higher price, propose conditions or simply not reply. Those are different situations. We explain the response from the voluntary approach and discuss whether a further proposal is worthwhile.
If the requested figure is higher
You can consider it, reject it or discuss a counter-offer. We negotiate based on the indicative valuation you agreed and share the resulting deal for your decision. You are not committed to buy merely because negotiations took place.
If the freeholder does not reply
No response is not acceptance. The correct contact and any managing agent need checking; correspondence can take time to reach the person with authority to decide. We cannot guarantee a response or control who receives it inside the freeholder’s organisation.
Consider the statutory route separately
Where you have a qualifying right, a formal claim may provide another route. Get an eligibility and cost assessment before starting. BeFreehold can help you explore this option, with the necessary specialist work agreed separately. Understand statutory purchase.
If the owner is missing or the title is unusual
An absent owner, dissolved company or intermediate lease needs specialist advice. A standard voluntary approach is not a substitute for the relevant legal procedure. Flag the issue early so the right route can be assessed.
What happens to the £99?
The fee pays for the agreed voluntary approach and negotiation work; it is not a guarantee of a sale. It is credited if you proceed with the purchase through the agreed completion service. Check your service agreement for cancellation and refund provisions before authorising work.
Sources and further reading
LEASE: informal negotiation and enfranchisementGeneral information for leasehold houses in England and Wales. Your lease, title and proposed terms determine your own position.